Jennifer A. Miller, AAP, APRP, PMC
Senior Director of Services
Jennifer A. Miller, AAP, PMC, has spent the last 25+ years in Banking with the last 19 years in software product management, design and consulting, and the prior 7 years at a Midwest Financial Institution. Jennifer is currently the Director of Training with UMACHA specializing in working with Financial Institutions and corporates on education and training of Electronic Payments. She is responsible for creating and delivering training programs to drive client satisfaction by balancing regulation with managing market expectations in innovative ways. She is an experienced Cash Management Professional, with progressive leadership experience in Financial Institution and Software Development with a proven track record of meeting deadlines with consistent quality and detail. Intense knowledge of Agile, Stage Gate, and Contextual Inquiry Methodology. Skilled at team building and collaborating cross functional projects related to Matrix Managed Environments involving multiple departments. Highly motivated, autonomous and flexible with excellent listening, written and verbal communication skills to accomplish any task. Specialties include: Teaching and educating on Business Banking, Launching innovative web technology, Product management, Business analysis, Sales engineering and Product marketing for internet/mobile banking and electronic payments, as well as, service quality monitoring, speaker/presenter, team management and customer relationship building. Retain the AAP Certification, PMC Certification and extensive United States Army Leadership.
On the weekend and evenings Jennifer is active in her community and civic leadership as Secretary and Treasurer for local chapter non-profit. She also enjoys gardening and yardwork in the summer, and playing with her dog year round outside.